How to file a home insurance complaint in Texas
Updated September 28, 2026· Sources verified September 26, 2026· Educational information, not legal advice
Short answer
Contact the Texas Department of Insurance at 1-800-252-3439 or file online through TDI's complaint portal. Include your policy details, a copy of the notice and envelope, and a short description of what you want reviewed.
Have your notice? Check it freeTexas Department of Insurance
Consumer help line and online complaint portal.
When it makes sense to contact TDI
- The notice was mailed less than 60 days (or 30 for older policies) before expiration.
- No reason was given on a policy issued or renewed in 2026, or the written statement wasn't specific.
- Weather claims, unpaid claims or a coverage question were counted as claims.
- You didn't receive the warning letter after your second claim.
What to include
Policy and insurer details
Policy number, insurer, property address.The notice and envelope
The mailing date matters in Texas.What you want reviewed
One or two sentences.Supporting documents
Claim letters, declarations page, correspondence.
Want to know what applies to your notice?
Upload the letter and we'll check its dates and reason against Texas's published rules — free.
A complaint does not by itself extend your coverage — keep arranging replacement coverage.
Official sources
Rules can change. Check the official source before relying on it.
Want to know what applies to your specific notice?
Upload your letter and MyNonRenewal will check the dates, the reason and Texas's rules — free, with the official source for each rule.
MyNonRenewal provides educational information and document summaries. It does not provide legal advice, insurance advice, representation, or recommendations regarding specific insurance products.